The client support that you will receive from your web hosting company is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with a current account. Timely and accurate information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from a genuine website hosting supplier not from a reseller. If you obtain a hosting account through a company that doesn't own its servers and it can't access them right away, it's very likely that you'll wait for a few days in order to get a reply to your query, therefore your sites may remain offline for quite some time. Alternatively, a provider that provides various options for communication and has a tech support team that is available any time can assist you right away and help you minimize or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Web Hosting

We acknowledge the significance of getting assistance promptly, so our web hosting services feature 24/7 technical support and various means of contact. If you don't have an account yet, you can give us a call or use our live chat and speak with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up obtaining a service that you can't use effectively. In case you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more analysis. In contrast to the majority of suppliers on the market, we respond to all of the tickets within the hour, so you will not need to wait for a whole day. Our support services are accessible day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All the semi-dedicated hosting that we provide feature 24/7 customer and tech support, so no matter what problem you have, you will be able to get in touch with us and we will help you straight away. The guaranteed response time for every email or trouble ticket that you open via your Hepsia web hosting Control Panel is only one hour; typically the response time hardly ever exceeds twenty minutes. In addition, we offer telephone support with multiple local numbers internationally as well as a live chat, which means that you'll be able to get in touch with us and get more info about our solutions even if you don't have an account yet. We can help you with nearly any question or a difficulty you have - payment methods, package specifications, email setup, hosting account settings, etcetera. If you use our services, you will never encounter a scenario where you have to wait for a day or two to get an issue solved like you have to do with numerous other suppliers.

24/7 Customer Support in VPS

In case you get a virtual private server through our company, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have a couple of local phone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you are an active customer and you require help with some technical issue that requires additional time to analyze or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an email message and we'll handle the problem and send you a reply within 1 hour. The answer time is guaranteed 24/7, including holidays and weekends, but for the majority of problems it takes no more than half an hour to receive assistance. Our support service covers your VPS plus all the pre-installed software it features, so if you need help with third-party software, you'll be able to check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Hosting

With a 1 hour maximum reply time warranty, you will take advantage of timely support when you order a dedicated server from our company. Our customer and tech support crews are available 24/7/365, as a result if you open a support ticket from your billing account or you send an e-mail message regarding any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will receive a response within the hour, even during holidays. Our ticketing system is the best option if the matter involved requires a longer period of time to be solved or when it needs to be forwarded to our admins, since it is much easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to give us a call or talk to a live agent via our chat service. If you include the Managed Services upgrade to your server plan, our admins will also assist you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 as well.