A 99.9% Server Uptime
We’ve set up our web hosting platform using dependable hardware components and significantly tweaked software. Our system administrators have installed a customized version of SELinux on all our web hosting servers to guarantee maximum protection and stability. We have set up a number of DDoS protection appliances along with powerful firewall programs to make sure our internal network is impregnable and safe.
Our web hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting system, it’s very important to also build your own network architecture. That’s the reason why we set up a custom–configured internal network in each one of our data centers. Relying on enterprise–grade Juniper routers and switches, our internal network allows for mind–bogglingly fast data transfer speeds and is also fully redundant.
Because of this, you will take advantage of a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter as well as in our Australian datacenter, irrespective of which web hosting solution you have selected.
A 30–Day Money–Back Guarantee
Although we have given our best to lower all possible risks with our cloud hosting packages and even though we provide top–notch tech support, sometimes the customer is simply not happy with what we are offering. Or he has to migrate to a more powerful hosting solution, such as a virtual private server or a dedicated hosting server.
For this reason, our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not fully satisfied, we will give you a full refund.
24/7 Technical Support
We have meticulously handpicked each member of our 24x7 support team to make certain that we can offer you the very best help desk support service that you can possibly get. Each of our techs has several years of experience dealing with web hosting accounts behind his back, therefore they know very well what they are doing. And they are available to you 24/7/365 – you can reach them at any time and they will respond as soon as possible.
Their average ticket response time is well under 20 minutes, while with other web hosting distributors you are forced to wait for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be replied to in less than 1 hour.