Technical Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Time Guarantee

  • Each assistance request you submit to us will be dealt with within maximum 1 hour. If your support ticket or e–mail needs further assistance from a sysadmin, we will timely forward it and leave a note to inform you that your case is being examined. If you take advantage of the Administration Services package, all of the server administration services included there will be executed at a time that suits you.

  • Top quality support service
  • A Top–Quality Technical Support Service

  • Should you require help while working with our Online Control Panel or with any of the apps that we have pre–installed on the server on your behalf, don’t hesitate to contact the help desk support team at any time via the ticketing system. What’s more, should you need help administering your dedicated web hosting server, you can order the Administration Services package, that includes weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and rebooting services, data backup hard disk space, etcetera.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Online Control Panel has been installed by default for every Linux dedicated servers hosting package. Among its features is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of how–to articles also video versions which show all the actions that you can carry out in a highly illustrative way. You will find all the how–to articles and the video tutorials in the top right corner of each Online Control Panel section.