Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Reply Guarantee

  • Our tech assistance crew is present round–the–clock to take care of each of your help questions. Every ticket you submit to us will be replied to within up to 60 mins. If your problem demands some help from an administrator, we’ll forward the ticket to the person on duty and will inform you that the problem is under control.

  • Top quality support service
  • Top–quality Customer Assist Service

  • Our technical help team will be working for you day–and–night to to reply to all support demand tickets that you send to us. We offer technical assistance for all the programs that are installed in advance on your web server. These include our custom created Online Control Panel, the selected Operating System and the server admin panel (based on the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • A complete and regularly updated article base is incorporated into our in–house built Online Control Panel. It offers you quick tips on how to execute all of the basic site management duties. The Help section offers comprehensive how to content articles and step–by–step video training. You can open the Help zone by pressing the Help or Video buttons in the right part of each Control Panel section.